Proposed Nova Scotia Power Class Action: Where Things Stand

MacGillivray Injury and Insurance Law is advancing a proposed class action against Nova Scotia Power on behalf of customers affected by the 2025 cyber incident and the billing problems that followed. The following update describes where the matter stands.

Current Status

The Court has scheduled a procedural date in Halifax for June 23. This is a routine step in the early stages of the proceeding, and we are providing this update so that affected individuals are informed of where the matter stands.

The proposed class includes two groups:

• Customers whose account information is alleged to have been accessed during the cyber incident.
• Customers who overpaid as a result of estimated or inaccurate billing following the incident.

Our Goal

For the first group, the claim concerns the exposure of sensitive personal information. It seeks to hold Nova Scotia Power accountable for protecting those customers and for the risks that can follow from a breach, including the ongoing risk of fraud and identity theft.

For customers who were overcharged, Nova Scotia Power has stated that it will address overpayments, having publicly advised customers, “If you have overpaid, we will fix it.” We acknowledge the significance of that commitment.

However, the goal of this proposed class action is not limited to the return of amounts that were overpaid. It also concerns whether affected customers should receive interest, reflecting the time value of their money, for the period during which Nova Scotia Power held those funds.

Customers who pay the company late may be charged interest, and it is our position that fairness should operate equally in both directions. If customers overpaid because of estimated billing, and Nova Scotia Power held that money before refunding or crediting it, customers should not be treated like an interest-free lender.

The Energy Board Review

Separately, the Nova Scotia Energy Board is conducting its own review of matters arising from the cyber incident. That review examines how Nova Scotia Power handled customer billing, how it protected customer information, and how it communicated with customers following the incident. A public hearing in this matter is scheduled to begin in August. The review is a form of regulatory oversight and is distinct from the proposed class action, which seeks civil remedies through the Court. Further information is available from the Nova Scotia Energy Board.